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Employee experience
Employee Experience is the new frontier of Customer Experience! The book presents the model of Employee Journey conceived by the Author on the basis of multiple theoretical stimuli and the many empirical cases that, with his organization, he has followed in recent years. The volume is completed by the direct testimonies of human resources experts from some of the largest Italian and international companies.
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Autore:
Anno edizione:
2019
Editore:
Formato:
Testo in en
Compatibilità:
Tutti i dispositivi (eccetto Kindle) Scopri di più
Layout:
Reflowable
EAN:
9788891796806
Indice
Indice
Raoul C.D. Nacamulli, Preface
Introduction
New allies of the employee
(What drives the fourth industrial revolution; Artificial intelligence and robots are among us; Creating efficiency by making things simpler; AI, bot, Big Data, algorithms, blockchain as potential formidable allies; Needed: digital expertise and new skills; The time of adaptive organisations (and people); Conversation with Fausto Fusco, HR Director, BIP Group)
Human + machine + human: where are we going?
(The conversation with bots has already begun; What machines do better than any employee; What makes humans irreplaceable; Understanding robots so they understand us; Growing areas of application of the human-machine relationship; Towards ever closer partnerships; Conversation with Livio Zingarelli, Head of HR and Business Transformation at Philips - Italy, Greece and Israel)
The Employee Experience is the new Customer Experience
(Good customer experiences come from within organisations; An innovative model for the Employee Journey; From Employer Branding to Recruiting; Assessment of readiness for digital transformation; Conversation with Ruggiero Forni, Head of Operational Efficiency & FM, Assicurazioni Generali; The attractive value of the Digital Workplace; From the Digital Workplace to the Phygital Enterprise; Conversation with Roberto Battaglia, Head of HR Corporate & Investment Banking in Intesa Sanpaolo)
The organisation as a living organism
(Formal structures and networks; Dual Operating System challenges; Re-thinking ROI accountability; Operationalising the Dual Operating System; The SWOOP Analytics support for the Dual Operating System; SWOOP multiple stakeholder views; SWOOP as a platform for change; Why Microsoft has maintained the ability to evolve in the past 15 years; Conversation with Pietro Gaddi, Human Resources and Organization Department, ENI)
Learning development: either you train or you're done
(The need for continuous learning; Importance of co-design; Google's best practice: building on trust (Let the Inmates Run the Asylum); Treating and differentiating Employee Journeys; The Barilla Case: conversation with Giangaddo Prati, Group Chief Financial Officer and Chief Information Officer at Barilla; Employee Advocacy: When employees become the best brand storytellers; Conversation with Emilia Rio, HR Director, Change Management Organisation A2A)
Quality of life, quality of work
(Benefits of the collaborative approach; Physical spaces that make life easier; The value of culture; Alerts and predictive functions; Employee wellbeing as a condition for business success; Conversation with Alberto Federici, Corporate Communication Director & Media Relations, Unipol and with Alessandra Cappello, Head of Internal Communication, Unipol)
Work and happiness
Conclusion
Ivan Ortenzi, Epilogue. Let's get used to a hybrid world
Luca Solari, Afterword
Bibliography
The Author.
Raoul C.D. Nacamulli, Preface
Introduction
New allies of the employee
(What drives the fourth industrial revolution; Artificial intelligence and robots are among us; Creating efficiency by making things simpler; AI, bot, Big Data, algorithms, blockchain as potential formidable allies; Needed: digital expertise and new skills; The time of adaptive organisations (and people); Conversation with Fausto Fusco, HR Director, BIP Group)
Human + machine + human: where are we going?
(The conversation with bots has already begun; What machines do better than any employee; What makes humans irreplaceable; Understanding robots so they understand us; Growing areas of application of the human-machine relationship; Towards ever closer partnerships; Conversation with Livio Zingarelli, Head of HR and Business Transformation at Philips - Italy, Greece and Israel)
The Employee Experience is the new Customer Experience
(Good customer experiences come from within organisations; An innovative model for the Employee Journey; From Employer Branding to Recruiting; Assessment of readiness for digital transformation; Conversation with Ruggiero Forni, Head of Operational Efficiency & FM, Assicurazioni Generali; The attractive value of the Digital Workplace; From the Digital Workplace to the Phygital Enterprise; Conversation with Roberto Battaglia, Head of HR Corporate & Investment Banking in Intesa Sanpaolo)
The organisation as a living organism
(Formal structures and networks; Dual Operating System challenges; Re-thinking ROI accountability; Operationalising the Dual Operating System; The SWOOP Analytics support for the Dual Operating System; SWOOP multiple stakeholder views; SWOOP as a platform for change; Why Microsoft has maintained the ability to evolve in the past 15 years; Conversation with Pietro Gaddi, Human Resources and Organization Department, ENI)
Learning development: either you train or you're done
(The need for continuous learning; Importance of co-design; Google's best practice: building on trust (Let the Inmates Run the Asylum); Treating and differentiating Employee Journeys; The Barilla Case: conversation with Giangaddo Prati, Group Chief Financial Officer and Chief Information Officer at Barilla; Employee Advocacy: When employees become the best brand storytellers; Conversation with Emilia Rio, HR Director, Change Management Organisation A2A)
Quality of life, quality of work
(Benefits of the collaborative approach; Physical spaces that make life easier; The value of culture; Alerts and predictive functions; Employee wellbeing as a condition for business success; Conversation with Alberto Federici, Corporate Communication Director & Media Relations, Unipol and with Alessandra Cappello, Head of Internal Communication, Unipol)
Work and happiness
Conclusion
Ivan Ortenzi, Epilogue. Let's get used to a hybrid world
Luca Solari, Afterword
Bibliography
The Author.
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